Client Satisfaction | Bowmer + Kirkland
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How We Act

Client Satisfaction

We have a simple objective. To offer the highest level of client satisfaction in everything we undertake.  We aim to exceed expectations by operating in a non-confrontational way with the clients’ interests at heart.

All our clients are asked to score our performance across eight categories, including quality, communications, resolution of defects and competency. 64% of our projects are for returning customers – a fact of which we’re very proud.

We have had relationships with some clients for more than 30 years. We know the value of working together to identify the best solutions, share best practice and innovate.

We will deliver your project on time, to budget and to the highest possible quality but our relationship doesn’t end there. Aftercare is handled by our Contracts Manager who worked on your project because we want you to trust us to get the job done.